Here are some statistics about Decent, from since we've started:
Number of paying customers: 65,987
Number of items shipped: 177,767
Number of paid, new DE1 shipped: 9,879
New of paid, new & used DE1 shipped: 10,304
When we consider all DE1 out there (about 10,000 of them), we keep track of how many need to come back to us for a repair.
We expect the number to grow over time, since, as machines age, the likelihood of a repair increases.
So far, we repaired 353 machines, which is 3.5% of all machines we've ever built.
Our repair rate is getting better each machine, though years will need to pass before we have a full picture. We started out at a 9.60% repair rate, and each version has lowered our repair rate by about 2%. I don't think we'll be able to lower it much more than where we currently are (0.7%), however.
COVID gave us a “Sales bubble” of about 50% over our normal expectations, and we have now settled back to normal sales levels, of about 1800 DE1 per year:
Though, once Bengle comes out later this year, we might increase our 2024 sales numbers.
