When you search for the scale the scale is not even showing up even though the scale itself is blinking blue?

This applies to everyone who has this issue:

First thing to check is whether you have a defective scale, or a bluetooth issue with the tablet or your home.  

Best way to do that is to install Light Blue on your phone (ios or android)

https://apps.apple.com/us/app/lightblue/id557428110

https://play.google.com/store/apps/details?id=com.punchthrough.lightblueexplorer&hl=en&gl=US

Turn your scale on, run the app, and the Decent Scale should appear. 

If it doesn't, pull the screen down to refresh, and try again.  If it still doesn't.  Move to the bathroom, with your phone and the scale, and try again. 

If it still doesn't, http://decentespresso.com/contact email us and we'll send you a new scale, as bluetooth is evidently broken on yours.

#troubleshooting #support